How can we help?
The answers to the most common questions are below, and a real person reads every email if you need more than that.
Getting started
Download Stridemind from the App Store, create your account, and put in your earbuds. Choose a stride from the library, press play, and put your phone in your pocket. The narrator takes it from there, and there is nothing to watch or tap during your walk. If you can use a podcast app, you already know how to use Stridemind.
Your subscription
How to cancel
Open your iPhone Settings, tap your name at the top, then tap Subscriptions and choose Stridemind. Tap Cancel Subscription. Your access continues until the end of the period you already paid for, and nothing else is charged after that.
How billing works
All billing runs through your Apple ID, the same way as any App Store purchase. We never see or store your card details. There is no free trial, so nothing starts billing unless you chose it yourself.
Refunds
Because Apple handles the billing, refund requests go through Apple directly at reportaproblem.apple.com. Sign in with your Apple ID, find the Stridemind charge, and choose Request a Refund. Apple usually answers within a day or two.
Common problems, quick fixes
There is no sound during my stride
First check that your earbuds are connected to your iPhone and that the volume is up. If you are using Bluetooth earbuds, open their case, close it again, and reconnect. Then press play on the stride once more. If you still hear nothing, restarting the app usually clears it.
The audio stops or stutters on my walk
Strides stream their audio, so you need a data connection or wifi during your session. If your walking route has weak signal in places, the audio can pause until the connection returns. Checking that you have signal before you head out is the most reliable fix.
I forgot my password
On the sign-in screen, use the password reset option and we will email you a link to choose a new one. The email goes to the address you signed up with, and it is worth checking your spam folder if it does not arrive within a few minutes.
My reminders are not arriving
Notifications need permission twice: once inside the Stridemind app, under Settings and then Notifications, and once in your iPhone Settings under Notifications and then Stridemind. If either one is off, reminders stay silent.
Still stuck? Email us.
Write to us and a real person will reply. Including your iPhone model, your iOS version, and what happened helps us fix things on the first try.
appstridemind@gmail.comStridemind is a wellness app, not a medical device. If you have a diagnosed balance condition or a recent fall behind you, please talk with your physician before training. You may also want our frequently asked questions, privacy policy, or terms of service.